What we collect
- When you contact us: your name, phone number, postcode and anything you tell us about your garden, including photos you send.
- When we do a job for you: your address, so we can do the work, and the details we need to invoice you.
- When you visit this website: if you accept analytics cookies, Google Analytics records how the site is used (for example, which pages are visited and whether the call button is pressed). It doesn't tell us who you are.
How we use it
- To reply to you, price your job and book it in.
- To do the work and invoice you.
- To keep the records the law requires us to keep, such as tax records.
- If you accept analytics cookies, to understand how the website is used so we can improve it.
The legal bases are: taking the steps you ask for before entering into a contract, and performing that contract; meeting our legal obligations; and, for analytics cookies, your consent.
Who we share it with
Only those who help us run the business, for example our website host, our email provider and Google (for analytics, if you consent). We don't sell your information.
How long we keep it
Enquiries that don't become a job are deleted once they're no longer needed. Records for jobs we've done are kept as long as the law requires for tax purposes.
Cookies
The site only uses analytics cookies if you agree to them in the cookie banner. You can change your choice at any time from the cookie settings link at the bottom of every page.
Your rights
You can ask to see the information we hold about you, have it corrected or deleted, or object to how we use it. Email hello@mowproblem.co.uk. If you're unhappy with how we've handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.